Effective Telephone Collections

This is a highly motivational course that will pay immediate dividends for your staff. Time will be spent looking at our attitudes to debt, interpersonal skills and developing an assertive but customer friendly attitude. Discover and learn best practice and procedures for areas including which records to keep, and how to deal with difficult customers and overcome objections.

Click on the button below to book your place.


Regular price: £485.00 + VAT
Early-bird price*: £436.50 + VAT
Multiple registration discount of 12% is available on additional registrations.

*Early bird price is available for all bookings made 3 weeks prior to the event.


Finance Directors, Credit Directors, Credit Managers, Supervisors, Risk Assessment Managers, Sales Managers, Sales Leaders 


One day


28th November 2019


London - Exact location to be confirmed

For any other location you would be interested in, please get in touch.
And if you registering 4 or more attendees, we can come onsite. Let us know!


About the trainer:

Barry Durman

A fellow of the Chartered Institute of Credit Management (FCICM) and the Institute of Management Consultancy (FCMC), Barry runs his own independent Credit Management consultancy. In the past, he has held a variety of management positions in customer service and credit control. His clients include many FTSE 250 companies from a range of industries including newspapers and media, hotels, builders’ merchants, manufacturing and retail, utilities and telecommunications.