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Credit control training courses

Your team is only as good as their biggest weakness. Under-developed teams fall behind, have lower morale and are more susceptible to falling victim to fraudulent scams. 

Our training courses are built bespoke to the development needs of your team. Highly practical courses that pay immediate dividends, led by CIM-accredited trainer Barry Durman. 


“I really enjoyed the course and I’m looking forward to putting the skills into practice on the phones tomorrow” – Credit Controller, leading Food and Hospitality Brand 

Credit control training courses

Topic and modules typically include: 

Credit Control – The Basics 

Time will be spent looking at the purpose of credit control, the terms and conditions of a contract, the process of credit assessment and a review of the legal system and options for enforcement procedures.

Reading and interpreting credit reports 

There are many information sources, but how reliable are they and what are their strengths and weaknesses? Our trainer will show you how to read and interpret a credit reference agency report, digest and pick out the important points. 

Handling late payments 

Time will be spent looking at our attitudes to debt, interpersonal skills and developing an assertive but customer friendly attitude. Discover and learn best practice and procedures for areas including which records to keep, and how to deal with difficult customers and overcome objections. 

Depending on your needs, other topics can be developed on demand. Simply get in touch for further information. 


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