"Graydon provides quality data that we can rely upon"
Robert Dorman, Credit Manager, BBC Global News
The BBC was looking for quality credit data with integrity. Graydon was able to offer a solution that met their expectations allowing them to make informed credit decisions and improve efficiency.
The BBC uses the information provided in their day-to-day activities. “Graydon provides quality data that we can rely upon. We know that it’s double checked so we have greater confidence and we can make decisions with a lot more ease.”
The BBC uses both UK and international credit reports along with CreditWatch. These services provide the most up-to-date credit information allowing clients to identify and reduce risk. “The quality of data and the information that we get from various countries around the world benefits us. The online database is particularly good and Graydon has very good coverage of quite a lot of countries so the data come quicker than it used to and has allowed us to speed up the process.”
The BBC has also recently received some bespoke training from Graydon. “The course has benefitted everyday operations. It has helped galvanise people's understanding and it acted as a refresher. We have an experienced team and it’s worked well."
The services rendered enable the BBC to make credit decisions safe in the knowledge that the data provided is current and accurate. In addition, the customer service aspect of Graydon means that if any problems may arise, the company has a point of contact allowing the issue to resolved quickly.